Yes, every time. Average reply is under 24 hours, usually within a few. Every email gets a personal response from someone who actually understands global production. No auto-responders, no junior reps copying templates, no matter which country your brief points to.

Send us your brief using the contact form or by email. We'll review it and reply within 24 hours with an honest answer on whether a factory in our group is the right fit. If it is, we'll outline exactly what we need from you and what happens next.

Everything starts by email. No calls until we've confirmed there's a real fit.

Yes. Once we've identified 3 factories in the group that fit your brief, you can pick one (or all three) to visit in person. We coordinate the trip with the factory, suggest local accommodation, and walk you through what to look at on the production floor.

Most brands skip this for first orders but do it before scaling to volume runs. Available in any country in our group, from Portugal and Italy to Vietnam and Bangladesh.

Yes. Our clients are based across the US, UK, EU, Australia, and beyond. We handle the time zone gap by replying same-day in your morning and shipping samples DDP so you don't deal with customs. Minimum order is 100 units in every country we produce in.